Case study · Hyde Park, London

Hyde Park
Winter Wonderland

Client
IMG
Location
Hyde Park, London
Partner for
10+ years
Visitors
2.5 million over a month
The Giant Wheel lit up at Hyde Park Winter Wonderland
The brief

The UK's largest outdoor Christmas market

Winter Wonderland is the UK’s largest outdoor Christmas market, held annually in Hyde Park, London, and attracting 2.5 million visitors over the course of a month. Managed by IMG, the event features Christmas markets, rides, bars, VIP experiences and themed zones. It requires close coordination with Royal Parks, police and event management teams to support safety and a smooth visitor experience.

The Bavarian Village and Winter Wonderland sign at night
What we delivered

A temporary network connecting the whole event

A long-standing client of one of PMY’s legacy brands for more than a decade, Winter Wonderland relies on PMY’s event technology expertise to deploy a comprehensive temporary network overlay. The network supports high-speed Wi-Fi, audio ‘voice of god’ announcements and CCTV surveillance.

Its backbone comprises 4 km of fibre and 57 km of ethernet cabling, connecting 7,000 end devices through wired and wireless connections.

Santa Land and the Giant Wheel at Hyde Park Winter Wonderland
Introduced in 2023

Real-time occupancy insight with Optic

In 2023, PMY introduced Optic, an intelligent site exit counting system that delivered real-time occupancy tracking and integrated with IMG’s ticketing partner, SeeTickets.

Live, accurate site occupancy numbers enhance security, crowd management and ticket sales. Post-event reporting with detailed egress pattern analysis helps optimise future staffing and operations.

Hyde Park Winter Wonderland entrance sign
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